BELOW IS SAMPLE OF INFO WE WILL EMAIL TO YOU AFTER THE SHIPMENT LEAVES HERE.

THE CUSTOMER DOES HAVE TO TAKE SOME RESPONSIBILTY ON THE RECEIVING END.

THIS ONLY APPLIES TO LARGER CAGES THAT REQUIRE TRUCK DELIVERY.

INFORMATION IN THE CAGE DESCRIPTION WILL TELL YOU IF IT COMES COMMON CARRIER TRUCKING
 OR UPS TYPE SHIPPING.
 
 
 
Please READ carefully
 

We will make contact with you by phone before shipping.
Many of our stainless cages are high value and we must make sure that all customers understand this info fully.
 
We will email full contact and your tracking info for the trucking company for special delivery times if you need that.

 
The trucking company should call before delivery to make arrangements
 
WE INSTRUCT THEM TO CALL.
 
 
 
IF YOU NEED SPECIAL DELIVER APPOINTMENTS YOU CAN CALL AND USE THE TRACK NUMBER.
The info we send will have ALL the contact info you need.
 
WAIT UNTIL AFTER THE SHIPMENT IS ABLE TO BE TRACKED FIRST.
 
 
 
This shipment arrives on pallet and is strapped down and shrinked wrapped.
 
 
 
The driver should break the shrink wrap and bands and hand the items off.
 
 
FREE SHIPPING is
 
This arrives for tailgate handoff, no inside deliveries, or second floors only ground floor..
 
trucking companies hand off the products and boxes  from the tailgate to you.
ANY OTHER SERVICES REQUESTED BY CUSTOMERS ARE AT CUSTOMER COST.
 
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If customer ASK for and sign for inside delivery or liftgates or special services other than the HANDOFF  tailgate delivery, it will be at customer expense. KNOW what you are signing for.
 
WE PAY FOR delivery and TAILGATE HANDOFF,  NO LIFTGATES. If you are ask by the drivers if you want liftgate, remember, its not free..
YOU WILL NEED HELP WITH BOXES AT DELIVER.
 
 
 
 Check the shipment carefully. make sure to note with truck driver any damages or torn boxes,
 
 DO NOT sign  your name to the bill of lading receipt that the cage arrived in good condition if it did not. know what you are signing.

Do not allow the shipping company to speed you up, you are the customer, even if we paid the freight for you, you are the one on the receiver end. it is YOUR products. We have no control over what shipping companies do on the other end. That is where the customer must take some responsibility for their selves and their shipment.
 
This shipment will require someone to sign for it and inspect at arrival, we recommend it be a responsible adult.
 
 We sometimes have customer state that they may have their neighbor or their teen or child sign for it,
 
NOT A GOOD IDEA AS NO ONE WILL THEN BE RESPONSIBLE.
 
 
These cage shipments are insured valued at high dollars so make sure that whom ever you leave in charge will be responsible for
 
what they are signing for. it is your shipment after signing. we insure all shipment for ship damages.
 
 
 
You are the customer, take your time,,check it carefully, if there are apparent damages to boxes or cartons, file a report with the driver.
 
 YOU HAVE THE RIGHT TO REFUSE SHIPMENT DUE TO HIGH  DAMAGES THAT YOU CAN SEE AT DELIVERY. Make sure you make the damage report with the driver. and notify us at once, in most things we can take care of it quickly.
 
 Open all boxes within a few hours after receipt, as its hard to hold trucking companies responsible days later, they will not be responsible.
 
check your boxes for inside damages at once after unloading ASAP.  the damage report must be within 24 hours after receipt. 
 
  
Normally everything is fine, but trucking companies do damage freight sometimes.
 
 If you find inside damages after the truck company leaves notify them at once and let us know at once.
 
 
 
 DO NOT THROW AWAY ANY BOXES, MAKE SURE ALL IS OK BEFORE THROWING AWAY.
 
 RETURNS CANNOT BE ACCEPTED IF NOT IN ORIGINAL CARTONS
 
 
 
Check for any problems ASAP. Open your boxes and check for damages soon after you receive the shipment,
 
Its not logical to WAIT FOR DAYS AND SEE DAMAGES, IT WILL BE HARD TO HOLD ANYONE LIABLE
 
If you have damaged products, it will be taken care of.
 
 
 
 All damaged or manufacture defects are replaced,repaired,etc. AT NO COST TO THE CUSTOMER..  NO REFUNDS only replacements.
 
 returns other than damages are at customer cost, all returns will be charged freight both ways if it was a free ship item.
 
some shipments run appr. $200-300 each way.  extra Large cages can cost over 500 shipping each way.


It will the customers responsibility to repack any merchandise for a safe return if needed. Must be returned just as shipped and must arrive in the same saleable condition as shipped. Cages that arrived on pallet strapped and shrinked, must return in same manner safely.
There will be 10% restock fee.
 
 
 
We will try to take care of any problems as best we can, we are dedicated to making customers happy and content.
 
We have been here for over 30 years with a good customer feedback.